Shipping policy

Order processing

All orders are processed and shipped from our warehouse in American Fork, Utah. Orders ship the next business day after they're placed, Monday through Friday. We do not process or ship orders on weekends or major U.S. holidays; orders placed on those days ship the following business day.

Shipping rates

Orders over $50 qualify for free standard shipping within the contiguous United States. Orders under $50 ship for a flat rate of $5.99.

Where we ship

At this time we ship to addresses within the contiguous United States only. We're unable to ship to Alaska, Hawaii, U.S. territories, APO/FPO military addresses, P.O. boxes, or international addresses at this time.

Delivery time

Once shipped, standard delivery typically takes 3–5 business days, depending on your location. Total time from order to delivery is usually 4–6 business days (next-business-day processing plus transit time).

Order tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. If you haven't received tracking information within 2 business days of placing your order, please contact us.

Incorrect address

Please double-check your shipping address at checkout. Toy Lune is not responsible for orders delivered to an incorrect address entered by the customer; if a package is returned to us as undeliverable, we'll reach out to arrange reshipment, and additional shipping charges may apply.

Lost, delayed, or damaged packages

Toy Lune is not responsible for delays caused by the carrier once a package has left our warehouse, but we're happy to help track down a lost or delayed package. If your order arrives damaged, please see our Refund & Return Policy for next steps.

Questions

Contact us at operations@tytanlogis.com with your order number and we'll help however we can.